REQUEST A REFUND

This Refund Policy (“Policy”) articulates the terms and conditions under which refunds, if any, may be requested and processed for digital products and services (“Products”) offered by ELLIS & LUEUR CONSULTING (“Company”, “We”, “Us”). This Policy is integral to our commitment to client satisfaction while concurrently upholding the sanctity and limitations pertinent to the digital nature of our Products.

1. Applicability This Policy governs all transactions involving the Company’s digital Products. By engaging in any transaction with the Company, the purchaser (“Client”, “You”) irrevocably agrees to be bound by the terms delineated herein.

2. Refund Eligibility Criteria Subject to the following enumerated conditions, Clients may be eligible for a refund:

  • Non-Delivery: In the event of a failure by the Company to deliver the Product due to technical anomalies or oversights exclusively attributable to the Company.
  • Technical Inoperability: In cases where the Product is rendered non-functional due to inherent technical defects, and such defects are not rectifiable within a reasonable remediation period.
  • Misrepresentation: Should the actual functionality or specifications of the Product materially deviate from the descriptions provided prior to purchase.
  • Inherent Defects: The existence of significant, irremediable defects within the Product, rendering it unfit for its intended purpose.

3. Exclusions from Refund Eligibility Notwithstanding the aforementioned criteria, the following shall not constitute valid grounds for a refund:

  • Client’s change of mind or dissatisfaction post-usage of the Product.
  • Misuse, improper handling, or failure to follow operational guidelines leading to Product issues.
  • Delayed reporting of issues beyond the stipulated period post-purchase.

4. Refund Request Procedure A Client seeking a refund must comply with the following procedure:

  • Submission of a duly completed Refund Request Form, accessible at [Refund Request Page URL].
  • Provision of a comprehensive explanation of the issue, accompanied by tangible evidence where applicable.
  • Adherence to the submission deadline as stipulated in this Policy.

5. Refund Assessment and Processing Upon receipt of a refund request, the Company shall:

  • Undertake an assessment of the claim within a standard period of five (5) business days.
  • Communicate its decision to the Client post-assessment.
  • Process approved refunds to the original payment method within a predefined period.

6. Chargebacks and Dispute Resolution

  • Chargebacks initiated without prior engagement with the Company’s support team (support@ellislueur.com) will be considered a violation of this Policy.
  • The Company reserves the right to take appropriate legal action to reclaim any charges and associated fees incurred due to chargeback disputes.

7. Amendments to the Policy The Company reserves the unilateral right to amend or modify this Policy at any time without prior notice.

8. Governing Law and Jurisdiction This Policy shall be governed by the laws of the State of Texas. Any disputes arising under this Policy shall be adjudicated exclusively in the state and federal courts located in Texas.

9. Contact Information

10. Acknowledgment and Consent By procuring the Company’s Products, the Client acknowledges having read, understood, and consented to this Policy in its entirety.

REQUEST A REFUND